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聯發商業中心11樓06室
上環
hongkong

2114 4988

Fair Value 眾益網絡
從各地搜羅優質產品，包括公平貿易咖啡和茶，公平貿易手造腰果糖，公平貿易橄欖油及多種有機或公平貿易產品，所有產品均獲有機或公平貿易認證，讓您食得健康又放心。
在追求品質的同時，我們亦很支持公平貿易以及提倡良心消費。因為公平貿易給予生產者一個公平競爭的機會，保障他們得到合理的回報，讓他們走出貧窮，慢慢建立自己的社區。生產者在得到溫飽之餘，也有足夠時間去用心照顧農田，保護環境，締造可持續發展的社會。
培養健康的生活方式，對保障現代人的身心健康來說十分重要。Fair Value出售的產品均經過嚴格挑選，由我們親身食用/試用過，確保優質，才會推介給消費者，所有產品均獲有機或公平貿易認證及可追溯來源，讓您食得健康又放心。
要健康，今天開始就由健康的飲食做起吧!
Fair Value 為支持可持續發展及幫助更多有需要的人，每年均會從利潤中撥出10%捐助選定的慈善機構，幫助近年沒有獲得政府資助的香港小型慈善機構。
我們希望透過Fair Value的網上平台，推動公平貿易和健康生活，帶給大家可持續健康愉快生活，真正做到有益、有機、有意義!
Sourcing high quality products, including Fair Trade coffee and tea, Fair Trade hand-made cashew brittle, Fair Trade olive oil and various organic or Fair Trade products. All our products attain organic or Fair Trade certification so that you can enjoy healthy and tasty products.
In the pursuit of quality, we also support fair trade and promote ethical consumption. Fair Trade provides producers with a chance to walk out of poverty and to improve their communities by offering the workers better trading conditions. In return, producers have the capacity to take care of their farmlands and live with nature and to create a sustainable community.
It is significant for modern people to nurture a healthy lifestyle to ensure our physical and mental health. The products of Fair Value are meticulously-selected by our team of professionals, guaranteeing both their sustainable origins and excellent quality. To maintain health, let us start from healthy diet!
To maximise our social impact, and to ensure that our work benefits not just international communities, but local ones too, we have committed to donating 10% of our annual profits to a selection of small charities and non-profit organisations in Hong Kong that haven't received adequate government support in recent years.
We hope to promote Fair Trade and healthy life through online platform - Fair Value, bringing sustainable, healthy and happy life to you.

RETURNS/EXCHANGE/REFUND POLICY

RETURNS/EXCHANGE/REFUND POLICY

 

1. Due to the nature of the products and for safety and hygiene reasons, we do not accept returns, unless the item is damaged, faulty or wrongly delivered. Although all items are carefully checked and packed before delivery, mishaps inevitably happen, therefore customers are requested to examine goods immediately upon delivery. Claims, if any, please must either email us (order@fairvalue.com.hk) or Whatsapp us (5994 8886) your contact information and reason of return within 3 working days of delivery; otherwise we shall have the discretion to refuse your claim after delivery. In order to assist us with assessing the situation, we would advise that you please If applicable, take a photograph of the problem or defect with the product. All returns must be authorized by us before sending the item back. Fair Value is not responsible for return shipping, nor any fees associated with return shipping.

2. After assessing the situation and dependent on whether the claim is reasonable to us, we may be able to refund you by your original payment method, replace the product or offer you cash back on your next purchase, whichever method is most appropriate. It should be noted that for reimbursements, credit card companies/PayPal may take up to 6 weeks to recognize the funds in your account, however the original delivery charges/service charges by bank or credit card if any, are not refundable.

3. As the parcel remains your responsibility until we receive it, remember to retain proof of postage/drop-off, so if your parcel gets lost in the mail, you will be able to send us proof that you have mailed the parcel. We are not responsible for delayed or lost packages.

4. Items must be returned in their original condition, and accompanied by their original tags. Please note that items returned damaged or do not comply with the returns policy will not be refunded.

5. All items will be inspected on return. We try hard to accept all returns, but in the rare event that an item is returned to us in an unsuitable condition or is incomplete, we will not be able to offer a refund or replacement.

6. In the event of any disputes, and/or inconsistency between the English and Chinese versions, the English version shall prevail and Fair Value (FV) reserves all the rights for the final decision.


* Subjects to change without piror notice. Fair Value Company Limited all rights reserved.